Refund policy

Last updated: August 18, 2026

Thank you for shopping at Seraviae.

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return under the conditions below.

Right of Withdrawal

In accordance with French and European consumer protection laws, customers have the right to withdraw from their purchase within 14 days from the date they receive their order, without providing a reason.

To exercise your right of withdrawal, please contact us:

Seraviae
9 Rue du Baril
03200 Abrest, France
Phone: +33 713669447

Return Conditions

To be eligible for a return:

  • Items must be unused and in their original condition.

  • Items must include original packaging and accessories.

  • Proof of purchase is required.

Certain products may not be eligible for return due to hygiene, safety, or customization reasons.

Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method within a reasonable timeframe.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Contact Information

Seraviae
9 Rue du Baril
03200 Abrest, France
Phone: +33 713669447